Naturehike CloudUp Series Ultralight Hiking Tent 20D Fabric For 2 Person With Mat NH15T002-TNaturehike CloudUp Series Ultralight Hiking Tent 20D Fabric For 2 Person With Mat NH15T002-TNaturehike CloudUp Series Ultralight Hiking Tent 20D Fabric For 2 Person With Mat NH15T002-TNaturehike CloudUp Series Ultralight Hiking Tent 20D Fabric For 2 Person With Mat NH15T002-TNaturehike CloudUp Series Ultralight Hiking Tent 20D Fabric For 2 Person With Mat NH15T002-TNaturehike CloudUp Series Ultralight Hiking Tent 20D Fabric For 2 Person With Mat NH15T002-T

Naturehike CloudUp Series Ultralight Hiking Tent 20D Fabric For 2 Person With Mat NH15T002-T

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Product Description

Naturehike CloudUp 2 Upgraded SELF STANDING Tent

Option 1 (20D Gray Self Stand) is the new upgraded model;

Option 2 to 5 are old models.

1. 20D Gray Self Stand (2pcs Y Shape structure) 2. 20D Gray with Skirt (1pc Y Shape structure)

3. 20D Gray (1pc Y Shape structure) 4. 20D Dark Green (1pc Y Shape structure)

5. 210T Light Green (1pc Y Shape structure) 6. 210T Orange (1pc Y Shape structure)

Upgrade info:

1. Change tent structure to two Y shape, so that tent can be self standing;

2. Add an extra air vent near to bottom of the tent, improve air vent sytem, lower condensate content;

3. Add sevral extra wind rope connector, tent can stand in much stronger wind.

Packing list:

inner tent, outer tent, foot print, wind rope, peg nail, aluminum tent pole, storage bag.

Waterproof index: above 4000mm

Big space for 2 persons

Naturehike Official Store Shopping Tips:

* All items in our store are 100% original Naturehike Brand, 1 year warrantee guaranteed, and we will always be at your service for any

question with our products;

* Please do leave your information correctly: full name, phone number, address, zip code, etc, to make sure you can receive the parcel in time;

* Every order will be delivered in 1 work day after payment received, in case there is any problem, we will send message to you at first time.

* When parcel received, please check it before signed. If anything damaged, you can reject the parcel, then carrier will return it to us, and we

will re-send you a new one;

* In case there is any problem with product, please contact with us first, no need to open any dispute, we will do our best to offer you

a perfect solution, also please note we will be always at your service;

* We offer different shipping ways for different products:

> Commercial express (DHL, Fedex, UPS, Aliexpress Premium Shipping): delivery time 7~15 days, fast but expensive, mostly used for

parcel above 2kgs;

> Aliexpress Standard Shipping: delivery time 20~50 days, normally around 30 days for popular countries. This is the official shipping way

of Aliexpress, normal price with reasonable delivery time;

> E-packet: available for only a few countries, normal delivery time around 30 days.

> E-ems: available for several countries, faster than E-packet, but more expensive.

> SPSR: Available for Russia only, fast and not expensive, consignee need to provide passport and personal tax info to Custom.

Due to aliexpress rule, all duty tax should be paid by buyer, in order to avoid tax for you, please kindly tell us what amount to be shown on shipping label.

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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of campingzilla (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of campingzilla.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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